Netcare: Person Centred Care Officer needed for Hospital Division


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Netcare need a Person Centred Care Officer | Hospital Division

Role title: Person Centred Care Officer

Division: Hospital Division

Location: Netcare Jakaranda and Moot Hospitals

Reporting structure: General Manager

Role summary:

The Person Centred Care Officer will play a critical role in ensuring that our patients and their families feel valued, respected, and heard. The focus is on a partnership with the individual to ensure that their immediate needs are met, while still delivering exceptional care with a strong focus on respect and compassion. The role requires a holistic approach to wellness, with a focus on patient satisfaction and digitally enabling the Netcare of tomorrow.

Key responsibilities:

  • Assist with improving the efficiency and quality of contact with patients and families by being involved in patient interactions and the resolution of complaints.
  • Ensure a high level of patient service, including meeting patient needs, maintaining patient service levels, and monitoring and reacting to patient feedback.
  • Anticipate needs and build rapport with the patient to create a long-standing relationship where patient social circumstances, preferences, values, and needs are all taken into consideration.
  • Participate in discussions regarding patient feedback and help to identify areas for improvement.
  • Embed person-centred care principles in all aspects of patient care by providing guidance and support to colleagues.


  • Grade 12/Matric
  • Relevant tertiary qualification
  • At least two to three years’ experience working in a customer-facing role within a healthcare or hospitality environment.
  • Intermediate to advanced level of Computer Literacy and proficiency in MS Office applications.
  • Superior interpersonal skills, including developing and maintaining positive relationships. Communicating clearly and effectively with people at all levels, and working with others to identify, define, and solve problems.
  • Excellent written and verbal communication skills in English.
  • Ability to inspire others to believe in the culture of person-centred care.
  • Knowledge of customer service practices and principles.
  • Professionalism.
  • Ability to multi-task and handle stressful situations and difficult stakeholders appropriately.

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