Information Processing Clerk


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R216 417 per annum (Level 05), plus competitive benefits cost to the company.



  • Grade 12.
  • Tertiary qualification at NQF level 5 in Office Administration, Public Administration, or Information Management is an added advantage.
  • No experience is required.
  • Knowledge of data capturing, analysis, and management.
  • Understanding of document management (storage, retrieval, and archiving).
  • Familiarity with the legislative framework governing the Public Service.
  • Knowledge of Batho Pele Principles.

Skills and Competencies:

  • Basic computer literacy.
  • Report writing skills.
  • Good oral and written communication skills.
  • Strong interpersonal skills.
  • Strong planning and organizing skills.
  • Problem-solving and analytical skills.
  • Client orientation and customer focus.
  • Basic financial management skills.
  • Basic numeracy skills.

Personal Attributes:

  • High level of reliability.
  • Client-focused attitude.
  • Attention to detail.
  • Trustworthy and honest.
  • Maintain high levels of confidentiality.

Information Processing Clerk Duties:

  • Capture all Reaction Evaluation Questionnaires (REQs) and Facilitator Feedback Forms (FFFs) onto the NSG Training Management System.
  • Provide reports on REQs and FFFs received for capturing.
  • Manage the filing of copies (electronic and hard) of REQs and FFFs after generating reports weekly.
  • Provide copies of reports, REQs, and FFFs upon request.
  • Respond to audit queries in writing regarding data capturing and reports generated.
  • Support management with data required for reports.
  • Check REQs and FFFs for correctness and accuracy.
  • Identify and report key issues requiring attention to the Deputy Director.
  • Complete the recommendations section in FPE reports based on analysis for each ETD intervention.
  • Participate in meetings and provide feedback on data authentication and capturing challenges.
  • Compile Facilitator and Participant Evaluation (FPE) reports for each ETD intervention.
  • Generate monthly and quarterly statistical reports.
  • Compile quarterly trend reports on facilitators utilized.
  • Process qualitative and quantitative data.
  • Submit reports for distribution to Programme Managers.
  • Implement operations management, including service standards and standard operating procedures.
  • Maintain the e-filing system for all data forms received after ETD interventions for audit purposes.

Nthabiseng Fuma
Tel No: (012) 441 6011

Email to:
Hand deliver to ZK Mathews Building, 70 Meintjies Street, Sunnyside, Pretoria
Post to: The Principal, National School of Government, Private Bag X759, Pretoria, 0001.

We will give preference to Youth, African Males, Coloured Females, Coloured Males, Indian Females, and people with disabilities in accordance with our employment equity requirements.

Information Processing Clerk Applications

Applications can be submitted via email to the relevant address indicated for each post by quoting the relevant reference number in the subject line. Alternatively, applications can be hand-delivered to ZK Matthews Building, 70 Meintjies Street, Sunnyside, Pretoria, or posted to The Principal, National School of Government, Private Bag X759, Pretoria, 0001. Applicants are encouraged to apply via the e-recruitment system.

For Attention:
Mr. Mpho Mugodo Tel No: (012) 441 6017 or Ms. Nthabiseng Fuma Tel No: (012) 441-6011.

Closing Date:
31 May 2024


Applications must include a fully completed and signed new Z83 form along with a comprehensive CV containing contactable references. The use of the old Z83 Form will result in disqualification. Only shortlisted candidates will be required to submit certified documents on or before the day of the interview. Foreign qualifications must be accompanied by an evaluation certificate from the South African Qualification Authority (SAQA). Shortlisted candidates will undergo a technical exercise for the post(s). All appointments are subject to personnel suitability checks, including security vetting, citizen verification, financial records check, and qualifications verification.

Suitably qualified, dynamic, passionate, and experienced individuals are invited to apply for the vacant permanent positions. Applicants can visit the NSG website at or for information on the requirements and duties of the position. The selection process for the SMS post will align with the Senior Management Service requirements. The successful candidate must sign a performance agreement within three months of starting duties and, where applicable, disclose particulars of all registrable financial interests within a month. The Department will make employment decisions based on its Employment Equity Plan to achieve its employment equity targets. The Department intends to promote equity (race, gender, and disability) through the filling of this post. The NSG reserves the right not to make an appointment and to use other recruitment processes.

Successful completion of the Senior Management Pre-Entry Programme (Nyukela) is required for the appointment of SMS posts. Enrollment for the course should be made on the NSG’s website at NSG Training.

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