FNB is hiring a call center agent – JHB Branch


Call Center Agent – IRC246060 (FNB)

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located at 5 First Place, Bank City, Johannesburg, Gauteng, South Africa within ST Comp Ops
Ends on July 10, 2023
about us (FNB)

  • Make a commitment
  • Be heavily involved
  • Value our diversities
  • Establish trust, not territoriality
  • Display bravery
  • Always do what is right
  • Stay curious, and you share one simple objective: to enhance customers’ lives through straightforward, efficient solutions that fulfill their requirements. Get in touch with us today and become part of a winning team. Appointment decisions will adhere to the Bank’s Employment Equity plan. The Bank supports the recruitment and progression of individuals with disabilities. To assist us in fulfilling this purpose, candidates may voluntarily disclose their disability information. The Bank will maintain the confidentiality of this information unless legal obligations require us to disclose it to third parties.
    Conducting telephone conversations with the client base to deliver accurate product information in accordance with standard protocols.
    experience and qualifications
  • Minimum Qualification: Grade 12.
  • Experience: 2 years of relevant experience.
  • The person must not be an unrehabilitated insolvent.

Additional requirements

Commercial Insurance experience is an essential prerequisite. Prior experience working with brokers or in a broker environment is required. Proficiency in administration and data entry is indispensable. Having experience in a commercial call center will be advantageous. Building relationships will be a necessity. According to the National Credit Act (NCA), candidates applying for this role will undergo a credit record check.


  • Drive substantial growth and profitability while managing costs.
  • Control costs/expenses within the approved budget to achieve cost efficiencies.
  • Provide exceptional service that surpasses customers’ expectations by offering proactive, innovative, and suitable solutions.
  • Efficiently resolve all customer inquiries within agreed-upon timelines.
  • Maintain expert knowledge of specific products, pricing, application procedures, processing, and timeframes to achieve relevant product and service targets.
  • Ensure all client communications are professional, resulting in positive feedback.
  • Meet client investigation deadlines and keep the client informed throughout the process.
  • Deliver an efficient administration service through meticulous planning, reporting, and updating of all related information.
  • Comply with legislative and audit requirements to uphold governance standards.
  • Enhance service productivity and performance in the Call Center.
  • Record any issues or feedback arising from client interactions accurately in the CRM system.
  • Report on necessary Call Center activities and deliverables to enhance business outcomes.


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