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Fleet controller position at Intercape in Cape Town


Central Operations (24 HR) Fleet controller in Cape Town

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Fleet controller

Introduction to Intercape’s Job Opportunity

Intercape, a renowned transport company, is seeking a Central Operations (24-hour) Fleet Controller to join their team in Cape Town. This role involves crucial responsibilities within operational management, ensuring the efficiency and safety of Intercape’s fleet.

Fleet Controller Duties & Responsibilities

Satellite Vehicle Tracking System Management

  • Monitoring and analyzing vehicle movements via the Satellite Vehicle Tracking System.
  • Addressing exceptions and transgressions according to Intercape’s policies.
  • Notifying and documenting events triggered by the tracking system, such as over-speeding, off-route driving, and harsh cornering.
  • Ensuring coaches adhere to schedules and routes.
  • Resolving deviations from planned journeys and investigating unknown driver tags.
  • Maintaining tracking system functionality through regular checks and reporting faults promptly.
  • Compiling and presenting reports on tracking-related incidents.

Onboard Video Camera Oversight

  • Prompt actioning of onboard camera footage.
  • Identification of drivers involved in incidents and logging complaints as necessary.
  • Reporting and addressing onboard camera system faults.
  • Participation in related projects and training activities.

Employee Management

  • Adherence to office hours, leave protocols and illness reporting.
  • Compliance with Intercape policies and procedures.
  • Confidentiality maintenance and professional conduct with colleagues.
  • Participation in meetings and contribution to operational discussions.

Fleet Operations

  • Continuous monitoring of vehicles via satellite tracking.
  • Management of accidents, incidents, and breakdown notifications.
  • Documentation and monitoring of tracking events and unknown driver tags.
  • Efficient handling of incoming calls and technical assistance requests.

Effective System Utilization

  • Familiarization with Intercape’s systems and upskilling as necessary.
  • Accurate data capture and utilization of relevant systems.
  • Customer Service Excellence.
  • Courteous and efficient handling of customer inquiries.
  • Resolution of complaints and provision of feedback to customers and management.
  • Handling accidents and addressing special customer needs.

Desired Experience & Qualifications

  • Minimum Grade 12 qualification.
  • 3-5 years of operational experience.
  • Proficiency in tracking software and related products.
  • Willingness to work 12-hour shifts and weekends.
  • Strong communication skills and ability to work independently or in a team.
  • Familiarity with South African road systems and computer literacy.
  • Fleet control qualification is advantageous.
Intercape fleet controller

Note

Intercape’s recruitment process may include criminal record checks and verification of qualifications and employment history. Correspondence will be limited to shortlisted candidates.

Fleet Controller Q&A Section

Q1: What qualifications and experience are required for the Central Operations (24 HR) Fleet Controller position?

A1: The position requires a minimum Grade 12 qualification, 3-5 years of operational experience, proficiency in tracking software, and willingness to work 12-hour shifts and weekends.

Q2: What are some of the key responsibilities of a Fleet Controller at Intercape?

A2: Responsibilities include monitoring vehicle movements, addressing tracking system exceptions, managing onboard camera footage, handling employee management tasks, overseeing fleet operations, and ensuring effective system utilization.

Q3: How does Intercape handle customer inquiries and complaints?

A3: Intercape emphasizes courteous and efficient handling of customer inquiries, resolution of complaints, provision of feedback to customers, and addressing special customer needs.

Fleet controller

Join Intercape as a Central Operations (24 HR) Fleet Controller in Cape Town. This exciting opportunity with responsibilities in satellite tracking, onboard camera oversight, employee management, fleet operations, and customer service excellence. Apply now!


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