Customer Service Agent Vacancy: Apply Now and Join Safair

Customer Service Agent – Exciting Opportunity at Cape Town International Airport!

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Western Cape, CPT – Northern Suburbs
Salary (Market related)

Are you passionate about delivering exceptional customer service? Safair Operations, trading as FlySafair, is seeking a dedicated Customer Service Agent to join our team at Cape Town International Airport in the Northern Suburbs of Western Cape. As a Customer Service Agent, you will play a vital role in assisting passengers with ticket sales, bookings, and flight changes, ensuring they have a smooth and enjoyable travel experience.

Key Responsibilities:

  • Handle ticket sales, bookings, and flight changes with professionalism and efficiency.
  • Provide passengers with clear explanations of rules, terms, conditions, regulations, and procedures.
  • Efficiently manage flight delays and cancellations, ensuring passengers are informed and supported.
  • Safeguard confidential information to maintain passenger privacy and security.


  • Grade 12 qualification.
  • Previous airport experience and ticket sales within the aviation industry.
  • Exceptional written and verbal English language skills, along with proper phone etiquette.
  • Proficiency in computer usage and Microsoft Office (Word, Excel, Outlook).
  • Clear criminal and credit record.
  • Flexibility to work weekends, public holidays, and various shifts as needed.
  • Own transport would be advantageous.

Personal Attributes:

  • Punctuality and reliability are essential.
  • Strong commitment to delivering outstanding customer service.
  • Demonstrated patience and assertiveness, with excellent conflict resolution skills.
  • Trustworthiness and professionalism when handling confidential information.
  • Impeccable time management and ability to work under pressure.
  • Willingness to work additional shifts and longer hours as required.
  • Ability to stay focused and handle objections effectively.
  • Customer-focused and service-oriented attitude.

Application Guidelines:

  • Qualified candidates are invited to complete the prescribed form available at the link provided.
  • External email applications will not be considered.
  • If you do not receive feedback within two weeks of the closing date, please consider your application unsuccessful.
  • FlySafair reserves the right to proceed with the vacancy based on operational requirements.

Join our dynamic team at FlySafair and be part of an exciting journey in the aviation industry. Apply now to seize this excellent opportunity to contribute to the success of one of South Africa’s leading airlines!

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